Businesses can accept the new customer COVID-19 check-in-card
Mon 16 Aug 2021
From today, businesses can accept the new customer COVID-19 check-in card.
The COVID-19 check-in card is a hard copy card with an encrypted, unique QR code that contains a customer's registered contact details.
How do businesses check in customers who have a COVID-19 check-in card?A customer can present their card at a participating business for the business to scan the QR code. Once the QR code is scanned, the customer's registered contact details automatically fill in the Service NSW business online webform, allowing fast and easy electronic registration.
Alternatively, if a customer is able to self-serve, they can scan their QR code and check themselves in.
Businesses need to be using their unique Service NSW online webform. The unique online webform URL is among the package of resources a business receives when they register as COVID Safe. You can retrieve your online webform from your Business Resources page.
Download the Guide for Businesses for information on how to check in a customer with a COVID-19 check-in card.
Is it mandatory for businesses to accept the COVID-19 check-in card?
It's not mandatory for businesses to accept the COVID-19 check-in card. However, it's highly recommended to help reduce queuing and the record-keeping burden by enabling quick and easy electronic registration.
More informationWe have created a Guide for Businesses and a communication toolkit which contains information and promotional material for the COVID-19 check-in card. I encourage you to share this information with your staff, networks and customers to help them understand how the COVID-19 check-in card works.
For more information, please see the FAQs at service.nsw.gov.au.
- Click here for the link to a COVID 19 customer check in card